Technical support
Reliable support for your systems after launch, with one team that knows them.
Overview
Launch is the start, not the end. Software, websites and databases need updates, fixes and small changes to stay useful and secure.
We support systems we've built and systems built by others. You get one point of contact, agreed response times and regular reports on what we've done.
What's included
Issue handling
Reported problems are logged, prioritised and fixed within agreed times.
Updates and patches
Regular security and software updates for your systems.
Monitoring
Checks on availability and performance, so we notice problems early.
Change requests
Small improvements and changes as your needs develop.
User help
Answers to your team's questions about how to use the system.
Monthly reporting
A short summary of issues, changes and recommendations.
How it works
- 1
Review
We review the system and document how it works.
- 2
Agree terms
We agree response times, working hours and scope.
- 3
Support
We handle requests and keep the system maintained.
- 4
Report
We report regularly and suggest improvements.
Questions
Do you support systems you didn't build?
Yes. We start with a review so we understand the system before taking it over.
How do we report a problem?
By email or through a support channel we agree with you. Each request gets tracked until it's resolved.
Is support a fixed monthly fee?
Usually yes, based on the size of the system and the response times you need. One-off help is also possible.